OPTIONS FOR PAYING YOUR EWA BILL
*Please note:
Payments made using a debit/credit card incur a processing fee from our credit card processor, NEXBILLPAY. The fee is a minimum of $2 per payment/transaction. (The amount of the fee is determined by the amount of the payment.)
*Payments made with cash, check, or ACH do not incur a processing fee.
TEXT-TO-PAY:
Sign up thru your EWA acct. Payment is made with your debit / credit card on file, but you choose the day payment is processed. When new charges are generated on your acct, you will receive a text to the number we have on file, alerting you to a balance due. You can respond to "Pay Now", by answering YES or NO. (Differs from Auto Pay with a debit/credit card, which automatically drafts on the 25th of each month.)
ACH PAYMENT:
Automatic payments - your payment is processed electronically, directly from your checking account. For your convenience ACH forms are available on the edwardsvillewater.com website and in the EWA office. Complete the form, attach either a VOIDED check or a printout from your bank which includes your account number and routing number. We cannot accept bank statements or deposit slips. Mail, email, or drop your completed form and any attachments off at the office. This payment option can only be set up by EWA personnel. (24/7 Secure Night Depository is available on site.) Drop off form, voided check or printout of account info, prior to the 15th of the month for payment to be drafted in the current month.
Once set up for ACH payments, you will continue to receive a bill at the beginning of each month. This is so you know how much your bill is going to be prior to your electronic payment withdrawal on the 20th day of each month. If the 20th falls on a weekend or holiday, the electronic draft will occur on the next banking day.
AUTOMATED PHONE LINE / TELECHECK: 1-866-426-3108 (Please have your water account number, and bank account information prior to placing the call.)
NEXBILLPAY: 1-800-639-2435 Choose option 2 for help making the payment. (Please have your water account number and payment information prior to placing the call.)
PAYMENT ONLINE: Go to: edwardsvillewater.com Follow the steps to set up your water account online.
11/20/25 1:00 pm
A PRECAUTIONARY Boil Water Advisory has been issued for all customers on Timbers Drive due to damage to a water main. This will be in effect for approx 48 hours.
We will update this website as info is made available to us.
We apologize for any inconvenience this may cause.