NEW CUSTOMER BILLING INFORMATION
· Meters are read around the 15th of the month
· Billing period is from 15th of one month to the 15thof the previous month and you receive your bill in the current month (Ex: Read 3/15/20 to 4/15/20 – receive bill first week of May)
· Bills go out the first FULL week of the month (paper and email). You should receive the paper bill by the 10th of the month, by way of the United States Postal Service
· Payments are always due by the last day of the current month or late fees are incurred
· ACH transactions take place around the 20th of the month. (You will continue to receive your bill so you will know how much will be electronically paid around the 20th.)
· Meters are read by a transponder on top of your meter lid – do not mow over this. EWA will replace the transponder once. If it happens a second time, the replacement is the responsibility of the homeowner.
· If you receive a yellow notice on your front door, please call the office.
· Field staff is on-call 24/7 – if called for issue on customer’s side of meter there is a $40.00 service fee.
· At this time, office staff is available during regular business hours. (M – F 8:00AM – 4:30PM)
OPTIONS FOR PAYING YOUR EWA BILL
*Please note:
Payments made using a debit/credit card incur a processing fee from NEXBILLPAY. The fee is a minimum of $2 per payment/transaction. (The amount of the fee is determined by the amount of the payment.)
*Payments made with cash, check, or ACH do not incur a processing fee.
TEXT-TO-PAY: Sign up thru your EWA acct. Payment is made with your debit / credit card on file, but you choose the day payment is processed. When new charges are generated on your acct, you will receive a text to the number we have on file, alerting you to a balance due. You can respond to "Pay Now", by answering YES or NO. (Differs from Auto Pay with a debit/credit card, which automatically drafts on the 25th of each month.)
ACH PAYMENT: Automatic payments - your bank pays the monthly bill on your behalf, electronically, directly from your checking acct number. This service is helpful because even if your debit card expires or is compromised, your monthly payment - set up with your checking acct # and routing # (different from your debit/credit card number) will not be disrupted. For your convenience ACH forms are available on the EdwardsvilleWater.com website and in the EWA office. Simply complete the form, attach a VOIDED check or printout of account number and routing number ONLY from your bank, please. We cannot accept bank statements or deposit slips. Mail, email, or drop it off at the office: 545 Maplewood Blvd in Georgetown. We will set this up for you. (24/7 Night Depository also available on site.) Drop off form, voided check or printout of account info, prior to the 15th of the month for payment to be drafted in the current month.
You can choose to email the needed ACH and account information, as well.
When set up for ACH payments, you will continue to receive a bill the first full week of each month. This is so you know how much your bill is going to be, before the bank electronically pays your bill for you on/about the 20th day of each month. (Setting up an account online at the EWA website allows you to check your bill at any time.)
AUTOMATED PHONE LINE / TELECHECK: 1-866-426-3108 (Please have your water account number, bank account/routing numbers and check number at hand before you call.)
NEXBILLPAY: 1-800-639-2435 Choose option 2 for help making the payment. (Please have your water account number and method of payment at hand before you call.)
PAYMENT ONLINE: Go to: EdwardsvilleWater.com Follow the steps to set up your water account online.
ONLINE BILL PAY: This will need to be set up through your bank’s website. *Please note: using this method of payment, your bank will mail EWA a paper check. (Please consider the delay in mail delivery as the USPS continues to be short staffed.) Banks usually charge a monthly fee for online banking. You will need to check with your bank for the dollar amount.
DOR 10/24